Airbnb message template examples from the pack
Four of the scripts, as they appear in the pack. Swap the brackets for your details and send.
Booking confirmation and thank-you · send right after a booking is confirmed
Hi [Guest first name], thank you so much for booking [property name]. I'm really glad to have you staying with us!
You're all set for [check-in date] to [check-out date]. I'll send full arrival details the day before you arrive, but in the meantime please don't hesitate to message me with any questions, whether it's about the space, the area, or planning your trip.
Looking forward to hosting you. Warmly, [your name]
Your check-in details · send the morning of arrival
Hi [Guest first name], welcome day is here! Here's how to get in whenever you arrive after [check-in time]:
Getting in: [door / lockbox location]
Code: [lockbox code]
Wi-Fi network: [Wi-Fi name]
Wi-Fi password: [Wi-Fi password]
Once you're inside, you'll find a quick welcome guide on [where the guide is] with everything you need to know. Let me know you got in okay! Enjoy, [your name]
Check-out reminder · send the evening before departure
Hi [Guest first name], I can't believe your stay is nearly over, it's been a pleasure having you! Just a friendly heads-up that check-out is at [check-out time] tomorrow.
To make leaving easy, when you head out could you: 1. [e.g. start the dishwasher] 2. [e.g. pop used towels in the bathroom] 3. [e.g. close the windows and lock the door] 4. Leave the [keys / fob] [where].
That's everything, no deep cleaning needed, we'll handle the rest. Thank you! [your name]
Replying to a critical review · when a review points out a problem
Thank you for taking the time to share this, [Guest first name]. I'm sorry the [specific issue] fell short, you're right to mention it. I've since [what you've changed or fixed] so the next guest has a better experience. I appreciate the honest feedback and wish you safe travels.
The full pack covers booking and pre-arrival, check-in day, the stay, check-out, reviews, and tricky moments such as late check-out requests and declining a request kindly.
